Subscription Lifecycle Actions Down

Incident Report for Factory

Resolved

All actions have fully recovered.

Posted Jul 23, 2026 - 01:52 UTC

The fix has been deployed. Seeing signs of recovery.

Posted Jul 23, 2026 - 01:43 UTC

A new release is being hotfixed.

Posted Jul 23, 2026 - 01:31 UTC

Actions to subscriptions like creation and cancellation have been failing.

Posted Jul 23, 2026 - 01:21 UTC

This incident affected: api.factory.ai and Web App.